Your Privacy Matters to wlnbd

1. Introduction

wlnbd ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits or registers on the wlnbd platform at wlnbd.asia. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you as a data subject.

This Privacy Policy applies to all players based in Bangladesh who access the wlnbd platform via any device, including desktop browsers, mobile browsers, and any wlnbd-branded applications. By registering an account or continuing to use the wlnbd platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents.

wlnbd processes personal data only to the extent necessary to provide a secure, fair, and reliable online betting and casino service to adults aged 21 and above in Bangladesh. We do not process personal data for purposes that are incompatible with those described in this Policy without obtaining your prior consent.

2. Data Controller

For the purposes of this Privacy Policy, wlnbd acts as the data controller in respect of all personal data collected through the wlnbd platform. This means wlnbd determines the purposes and means by which your personal data is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the wlnbd support team using the contact details provided in Section 15 of this Policy. We aim to respond to all data-related requests within 5 business days (Bangladesh Standard Time, UTC+6).

3. Data We Collect

wlnbd collects the following categories of personal data from players, depending on the nature of your interaction with the platform:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address in Bangladesh (city, district, full address)
• Mobile phone number
• Email address (where provided)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (National ID card, passport, or driving licence — document number, issuing authority, expiry date, and scanned image)
• Proof of residential address (utility bill, bank statement, or official correspondence)
• Proof of payment method ownership (e.g., confirmation that the bKash or Nagad mobile account is registered in the player's name)

3.3 Financial & Transaction Data

• Deposit amounts, timestamps, and payment method identifiers (e.g., bKash mobile number, Nagad account reference, bank account last digits)
• Withdrawal requests, amounts, and status records
• Bonus credits, wagering activity, and promotional transaction history
• Account balance history

wlnbd does not store full payment credentials such as complete bank account numbers, full card numbers, or mobile banking PINs on our servers. Payment authentication is handled directly by the respective payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank) through their own secure interfaces.

3.4 Betting & Gaming Activity Data

• All bets placed, including event selection, stake amount, odds accepted, and outcome
• Casino and slots game sessions, including game title, session duration, wager amounts, and results
• Crash game activity (e.g., Aviator, Mines) including round history and cashout records
• Live casino table session logs

3.5 Technical & Device Data

• IP address at the time of registration and each login session
• Device type (mobile, tablet, desktop), operating system, and browser type
• Session timestamps (login time, logout time, session duration)
• Geolocation data (country and city level, derived from IP address — not GPS-level precise location)
• Cookies and similar tracking identifiers (see Section 7)

3.6 Communications Data

• Content of support messages, live chat transcripts, and email correspondence submitted to the wlnbd support team
• Records of complaints, dispute submissions, and their resolutions
• Records of responsible gaming requests (deposit limit changes, self-exclusion requests, cooling-off periods)

4. How We Collect Data

wlnbd collects personal data through the following means:

• Directly from you: when you register an account, complete the KYC process, make a deposit or withdrawal, place a bet, contact support, or respond to a promotion.
• Automatically: through cookies, server logs, and similar technologies when you browse or use the wlnbd platform (see Section 7).
• From payment providers: transaction confirmations and reference numbers are relayed to wlnbd from your payment provider (bKash, Nagad, Rocket, etc.) when you initiate a deposit or withdrawal.
• From identity verification services: where wlnbd uses a third-party KYC verification partner, that partner may provide verification outcomes and risk scores. The raw document data you submit is handled according to that partner's own data processing terms, which wlnbd requires to meet equivalent data protection standards.

5. Purpose & Legal Basis for Processing

The table below sets out the primary purposes for which wlnbd processes your personal data, together with the legal basis relied upon for each processing activity:

Where wlnbd relies on legitimate interest as the legal basis for processing, we have assessed that our legitimate interests are not outweighed by your interests, rights, or freedoms, given the context in which the data is processed and the safeguards we have in place.

6. Data Sharing & Disclosure

wlnbd does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:

6.1 Payment Processors

To process deposits and withdrawals, wlnbd shares necessary transaction data with the relevant payment providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. The data shared is limited to what each provider requires to authenticate and complete the transaction. Each payment provider operates under its own privacy and data security framework.

6.2 Identity Verification Partners

Where wlnbd uses a third-party KYC service to verify your identity documents, your verification data is shared with that service solely for the purpose of completing the verification check. These partners are contractually prohibited from using your data for any other purpose.

6.3 Game Providers

wlnbd's casino and slots games are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect technical session data (such as game round IDs and RNG seed data) through their game engines. wlnbd does not share your personal identity data with game providers beyond what is required to authenticate your game session.

6.4 Legal & Regulatory Disclosures

wlnbd may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are legally required to do so, or where we reasonably believe such disclosure is necessary to:

• Comply with a legal obligation or court order
• Investigate, prevent, or report suspected money laundering, terrorist financing, or other financial crime
• Protect the safety, rights, or property of wlnbd, its players, or third parties

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of wlnbd's business operations, your personal data may be transferred as part of that transaction. We will notify affected players in advance of any such transfer where reasonably practicable, and we will ensure the acquiring entity is bound by privacy obligations no less protective than those in this Policy.

7. Cookies & Tracking Technologies

wlnbd uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the platform. The following categories of cookies are used:

7.1 Strictly Necessary Cookies

These cookies are essential for the wlnbd platform to function. They enable core features such as user authentication (keeping you logged in during a session), session security tokens, and shopping basket / bet-slip functionality. These cookies cannot be disabled without impairing your ability to use the platform.

7.2 Performance & Analytics Cookies

wlnbd uses anonymised analytics data to understand how players navigate the platform, which pages are most visited, and where technical errors occur. This data is aggregated and cannot be used to identify individual players. It helps us continuously improve the platform experience for Bangladesh users.

7.3 Functional Cookies

Functional cookies remember your preferences — such as your last-used payment method display or preferred language settings — so that you do not need to re-enter these each time you visit. These cookies persist between sessions but do not track your activity across other websites.

You may control cookie settings through your browser preferences. Disabling strictly necessary cookies may prevent you from accessing certain parts of the wlnbd platform. Disabling performance or functional cookies will not prevent access but may reduce the quality of your experience.

8. Data Retention

wlnbd retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, subject to the following retention guidelines:

• Active account data: retained for the duration of your account's active status plus a minimum of 5 years after the account is closed, to comply with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction and financial records: retained for a minimum of 5 years from the date of the transaction.
• Betting and gaming activity logs: retained for a minimum of 3 years from the date of each session or transaction.
• Support and communications data: retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained until that matter is fully resolved.
• Marketing preference records: retained for the duration of your account plus 1 year after closure, to document your consent or opt-out status.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual player.

9. Data Security

wlnbd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• SSL/TLS Encryption: All data transmitted between your browser or app and wlnbd's servers is encrypted using SSL/TLS protocols. This applies to account login, payment processing, and all other data transmissions.
• Encrypted Password Storage: Player passwords are never stored in plain text. They are hashed using a strong cryptographic algorithm before storage. wlnbd staff cannot access your actual password.
• Access Controls: Access to personal data is restricted to wlnbd staff who have a legitimate need to process that data as part of their role. All staff with data access are bound by confidentiality obligations.
• Secure Payment Handling: wlnbd does not store full payment credentials on its own servers. Sensitive payment authentication is handled directly by the respective payment provider through their own secure, verified infrastructure.
• Fraud Monitoring: wlnbd operates automated systems to detect unusual account activity, suspicious login patterns, and potential fraud in real time. These systems help protect both the platform and individual player accounts.

While wlnbd takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, wlnbd will notify affected players without undue delay and will take immediate remedial action.

10. Your Rights

As a wlnbd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of Access: You may request a copy of the personal data wlnbd holds about you. We will provide this within 10 business days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update basic profile information directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. Note that we may be required to retain certain data for legal compliance reasons (such as AML record-keeping) even after an erasure request; we will inform you clearly if this applies.
• Right to Restriction of Processing: You may request that we limit how we use your personal data while a dispute about its accuracy or the legitimacy of its processing is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of wlnbd's legitimate interests, including profiling. We will honour your objection unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11. Children & Minors

The wlnbd platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual who has not met the minimum age requirement, we will immediately:

• Suspend the associated account
• Delete the personal data collected from that individual
• Withhold and return any funds deposited, subject to identity verification

If you are a parent or guardian and believe your child has registered on the wlnbd platform, please contact us immediately at [email protected]. wlnbd takes underage access extremely seriously and will act swiftly upon receiving such a report.

12. Marketing Communications

wlnbd may send you promotional communications — such as bonus offers, seasonal promotions (Eid, Pohela Boishakh, BPL season offers), and platform news — via SMS or email, but only where you have explicitly consented to receive such communications during registration or within your account settings.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences within your wlnbd account settings
• Contacting us at [email protected] and requesting removal from our marketing list

Withdrawal from marketing communications will not affect your ability to receive operational messages related to your account — such as deposit confirmations, withdrawal notifications, security alerts, and KYC requests. These operational messages are sent on the basis of contract performance and cannot be opted out of while your account remains active.

13. Third-Party Links

The wlnbd platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket), game studio interfaces (Pragmatic Play, Evolution Gaming, etc.), and other external resources. These third-party services operate under their own privacy policies, which wlnbd does not control. We strongly encourage you to review the privacy policy of any third-party service you interact with in connection with your use of wlnbd.

wlnbd accepts no responsibility or liability for the privacy practices, data handling, or content of third-party services accessed through or in connection with the wlnbd platform.

14. Policy Amendments

wlnbd reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players via the mobile number or email address associated with their account, and we will update the "Last Updated" date at the top of this document.

We encourage all players to review this Privacy Policy periodically. Continued use of the wlnbd platform after a revised Policy has been published constitutes your acceptance of the changes. If you do not agree with any amendment, you must discontinue use of the platform and may request account closure by contacting our support team.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wlnbd processes your personal data, please reach out to our support team using the details below. All contact information is provided as plain text — we do not accept data rights requests submitted through external channels.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 08:00 – 24:00 Bangladesh Standard Time (UTC+6), seven days a week
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days